Support plans guide

What support plans does AppMySite offer?

Get dedicated support plans for assistance while building, testing, and publishing your app. Below is an overview of the available support plans and what each includes:

Basic Plan

The Basic Support Plan is included by default for all users and provides essential support to help you get started:

• Response Time: Response time depends on the volume of support queries received.

• Support channels:

  • Knowledge Base: Access detailed guides, FAQs, and resources.

  • Community: Engage with other users for general discussions and assistance.

  • Email: Submit queries via email for support.

Business Plan

• Response Time: First response within 24 hours.

• Support Channels:

  • Knowledge Base: Access detailed guides, FAQs, and articles.

  • Community: Engage in community forums for general queries.

  • Email: Direct email support for your queries.

  • Chat: Instant chat support for quick troubleshooting.

  • Phone: Connect with support via phone for assistance.

• App Store Support:

  • Specialists assist you in publishing your app to Google Play and the Apple App Store.

• Support Coverage:

  • Technical support agents provide comprehensive investigations and advanced troubleshooting.

• Training:

  • General onboarding support provided as needed.

• Tailored Enhancements:

  • Not included in this plan.

• Account Manager:

  • Not available in the Business Plan.

Enterprise Plan

• Response Time: First response within 8 hours.

• Support Channels:

  • Knowledge Base: Access detailed guides, FAQs, and articles.

  • Community: Engage in community forums for general queries.

  • Email: Direct email support for your queries.

  • Chat: Instant chat support for quick troubleshooting.

  • Phone: Connect with support via phone for assistance.

• App Store Support:

  • Specialists assist you in publishing your app to Google Play and the Apple App Store.

• Support Coverage:

  • Technical support agents provide comprehensive investigations and advanced troubleshooting.

• Training:

  • General onboarding support provided as needed.

• Tailored Enhancements:

  • Customizations available, billed hourly, based on specific needs and considerations.

  Account Manager:

  • A Dedicated Success Manager is assigned to oversee your account and ensure your goals are achieved.

How to Upgrade to a Support Plan?

• Log in to your AppMySite dashboard.

• Navigate to the Help section < Click on the Upgrade button.

• Choose the plan that best fits your requirements and complete the upgrade process.

By choosing the right support plan, you can ensure tailored guidance, quick issue resolution, and a smooth app-building experience.