Support for issues

What are the different categories of issues covered by support plans?

AppMySite classifies issues into four priority levels based on their severity:

  • Priority 1- Critical: Involving production application downtime, severely affecting app availability.

  • Priority 2- Urgent: Signifying major malfunctions in your application.

  • Priority 3- Important: Relating to issues potentially degrading app performance or functionality.

  • Priority 4- Attention: Involving issues with a moderate impact.

We aim to provide timely assistance for all issues, with a primary focus on resolving critical and urgent matters promptly

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