Scope of assistance

What level of support do each plan offer and which one should I choose?

AppMySite offers different support plans based on the scope of assistance you require. These plans are:

• Basic plan- Response times depend on volume of support queries received. Scope of support includes email.

• Business plan- Response time is 24 hours. Scope of support includes chat and email.

• Enterprise plan- Response time is 8 hours. Scope of support includes chat, email, and call.

The Basic Plan is ideal for simple apps, providing general guidance suitable for beginners and small projects.

The Business Plans are designed for apps with advanced features and plugins, offering technical troubleshooting and step-by-step support for complex issues.

Finally, the Enterprise Plan is recommended for large, mission-critical apps, providing top-tier support, comprehensive assistance, and performance optimization.

It's important to note that the response time mentioned in our support plans is specifically for critical issues that may arise due to downtime in AppMySite’s technical infrastructure. For non-critical inquiries, we aim to address them as promptly as possible during our regular business hours.